Overall Experience Reviews For Sport Clips Haircuts of Mill Creek

Usually have a good experience here, but today was terrible. I checked in online for my son to get a haircut (this was at 10:30am). The site recommended we arrive at 1:08pm (which we did). Upon arrival, I noticed my son’s name on the board and it indicated a wait time of 1 hour and 14 minutes... the stylist asked us to check in again at the kiosk (which I did)... this bumped us up to a 25 min wait. After another 25 minutes, we were “on deck”... another customer walked in, and the stylist (same one we we requested) immediately took him back. Of course, our wait time then went back to 25 min. I’m furious because we were supposed to be somewhere else at 2:30, but we’re going to be late. WHAT IS THE POINT OF AN ONLINE CHECK IN if we get here and wait another hour while customers just walk in ahead of us? Oh, the other customer was asked if he checked in online and he clearly said he didn’t. I’m waiting because my son really wants his haircut, but this is the last time I come here.

I recive a great service and a great haircut by Octavia. If you are in Mill Creek Store you can look for her if you want a great haircut experience. 😘

I went in to get a professional haircut for the first time in nearly 20 years. I knew what I wanted and was hopeful I would get it. I did. My stylist was Kim and I showed her a picture from Pinterest what I was hoping for. Boy did she deliver. I am extremely happy with her level of service, and her attention to detail. Thank you Kim! I look forward to returning soon.